Refund Policy
calivorent is committed to your satisfaction with our financial scenario modeling services. This policy outlines our refund procedures and eligibility criteria to ensure transparency and fairness for all clients.
Refund Eligibility Criteria
We understand that circumstances change, and sometimes our services may not meet your specific needs. Refunds are available under the following conditions:
- Service cancellation requested within 14 days of initial subscription or purchase
- Technical issues preventing access to our platform that cannot be resolved within 72 hours
- Duplicate charges or billing errors on your account
- Significant service disruption lasting more than 48 hours during your active subscription period
- Failure to deliver promised features or functionality as outlined in your service agreement
Please note that refunds are not available for services that have been actively used beyond the initial trial period, unless technical issues prevented proper functionality.
Refund Process Timeline
Submit Request
Contact our support team within the eligible timeframe with your refund request and reason. Include your account details and any relevant documentation.
Review Period (2-3 Business Days)
Our team will review your request against our eligibility criteria and may contact you for additional information or clarification.
Approval Notification
You'll receive email confirmation of your refund approval or denial, including detailed reasoning and next steps.
Processing (5-10 Business Days)
Approved refunds are processed back to your original payment method. Bank processing times may vary depending on your financial institution.
Payment Methods & Processing Times
Refund processing times vary based on your original payment method:
- Credit Cards: 5-7 business days to appear on your statement
- Debit Cards: 3-5 business days for funds to return to your account
- Bank Transfers: 7-10 business days depending on your financial institution
- Digital Wallets: 1-3 business days for most providers
We process all approved refunds within 24 hours of approval. Any delays beyond our stated timeframes are typically due to your bank's processing schedule, not our systems.
Important Considerations
Partial refunds may be available for unused portions of annual subscriptions. Custom consulting work and one-time setup fees are generally non-refundable once work has commenced. If you're experiencing difficulties with our service, we encourage you to contact our support team first — many issues can be resolved quickly without needing a refund.
Special Circumstances
We recognize that each situation is unique. In cases involving:
- Extended illness or family emergencies
- Business closure or significant financial hardship
- Technical incompatibility issues beyond your control
- Misunderstanding of service features or capabilities
We may consider exceptions to our standard policy. These requests are evaluated on a case-by-case basis and require additional documentation. Our customer service team is authorized to work with you on reasonable solutions that benefit both parties.
Need to Request a Refund?
This refund policy is effective as of January 15, 2025 and supersedes all previous versions. We reserve the right to update these terms with reasonable notice to existing customers.